New vs returning visitor data is inaccurate for some historical reports
Incident Report for Parse.ly
Update
Engineers determined the root cause of the issue behind the 'new' vs 'returning' visitor accuracy problems in historical reports. Engineers are working toward a complete resolution in the historical record. We will report on this status page when the rebuild jobs complete spanning the affected period of June 27, 2021 - early September, 2021.
Posted Sep 08, 2021 - 22:01 UTC
Identified
Engineers are addressing a bug related to historical reporting of new vs returning visitor metrics. More details: Our support team identified a bug in the dashboard's historical reports, where ‘new’ vs ‘returning’ visitor metric segments are not reported correctly for dashboard reports run over periods older than 5 days old. The total number of visitors reported shouldn’t be affected. Data prior to July 27, 2021 is unaffected and no data is lost. Engineers are working on a fix, and will report on this status page when historical data record has been corrected.
Posted Sep 07, 2021 - 18:32 UTC
This incident affects: Analytics Dashboard.