Update - Engineers determined the root cause of the issue behind the 'new' vs 'returning' visitor accuracy problems in historical reports. Engineers are working toward a complete resolution in the historical record. We will report on this status page when the rebuild jobs complete spanning the affected period of June 27, 2021 - early September, 2021.
Sep 8, 22:01 UTC
Identified - Engineers are addressing a bug related to historical reporting of new vs returning visitor metrics. More details: Our support team identified a bug in the dashboard's historical reports, where ‘new’ vs ‘returning’ visitor metric segments are not reported correctly for dashboard reports run over periods older than 5 days old. The total number of visitors reported shouldn’t be affected. Data prior to July 27, 2021 is unaffected and no data is lost. Engineers are working on a fix, and will report on this status page when historical data record has been corrected.
Sep 7, 18:32 UTC

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Analytics Dashboard Degraded Performance
Data Pipeline Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - This incident has been resolved.
Sep 16, 21:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 20:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 19:40 UTC
Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
Sep 16, 19:30 UTC
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

Unresolved incident: New vs returning visitor data is inaccurate for some historical reports.

Sep 7, 2021
Sep 6, 2021

No incidents reported.